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Customer Experience

It’s vital for businesses in today’s times to take stock of the CX initiatives. We provide industry leading insights into improving your CX efforts as well as going beyond competition using design thinking.
Xpress Programs

Customer Experience

With clear focus on institutionalizing the process and building in-house capability for future impact

CX health check -
4 days

Design Thinking based CX improvement -
5 days

CX health check -
4 days

Ideal for clients with opportunities for improving CX in a target customer segment.
Outcome
  • Identify key improvement areas related to CX improvement (incl. workshop & external benchmarking)
  • Recommend action plan for ensuring improvement realization
  • Institutionalize the process & build in-house capability
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Design Thinking based CX improvement -
5 days

Ideal for clients with clearly identified problem area related to a customer segment.
Outcome
  • Generate most promising idea along with frugal prototype for problem solution (incl. workshop & qualitative primary research)
  • Roadmap for implementation within organizational processes
  • Institutionalize the process & build in-house capability
Register Your Interest

Ready to Take Your Business to the next Level?

We want to know more about your priorities and explore how we can add value. You can get in touch for a first chat, on complimentary basis.

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